Frequently asked questions

AlignHand only accepts credit or debit cards for your bookings. Your credit/debit card will not be charged until after the cleaning has been completed.

AlignHand offers a 24-hour satisfaction guarantee! If your cleaner missed something during your cleaning, then we will go back to fix it for you. You happiness and satisfaction is important to us. 

Note: this only includes normal turn over services. If you're looking for a more detailed clean, then a deep clean would be the best option. We have a number of deep clean packages, check them out here.

There are no long term contracts at AlignHand. AlignHand's cleaning plans can be cancelled anytime. You can also reschedule up to 24 hours before your scheduled start time without any fees accruing.

We do ask that you agree to the Terms and Conditions when you schedule your booking.  

Yes, the same cleaner will come to your scheduled cleaning every time. However, life happens and sometimes your cleaner will not be available. In such case, we will reach out to you and see if you would like to reschedule your cleaning or have us send out a different cleaner. If your cleaner becomes permanently unavailable or you're unhappy with their services, we will our part to match you with another qualified cleaner. 

Typically one cleaner will be sent to your home. However, if a job is too big, an additional cleaner will be sent (as a team). Size of home, cleaning requirements, and cleaner availability will all factor into determining how many cleaners will arrive. A member of our happiness team will reach out to you with specific information at the time of your booking. 

AlignHand cleaners are equipped with everything they need to get the job done. 

If you would like your cleaner to use your own supplies, just let us know!

Giving your cleaner a tip is completely up to you! You have the option to either tip through our portal or you can tip them directly. 

100% of your tip will go to the cleaner.

AlignHand connects with a vast majority of professional and experienced cleaners in your area. All cleaners are independent cleaning professionals (domestic workers) that have been thoroughly vetted for quality assurance, customer satisfactions, reliability, and motivation. 

Whether or not you're home during your booking is your choice. When you create a booking, you'll be prompted to give entry instructions.